Legal
Privacy Policy
Last updated July 31, 2026
This Privacy Policy explains how ConnectingMatrix collects, uses, shares, retains, and protects the personal information you provide when you visit our website or request our business-formation services. We aim to collect only what we need to help you form and run your company, and to be transparent about how it is handled.
1. Information we collect
When you submit our lead or intake forms, we collect the details you choose to provide — typically your name, email address, phone number, country of residence, and information about the company you want to form, such as your preferred company name, entity type (LLC, C-Corp, or S-Corp), and state of formation. For non-US founders, this may include passport or identity details required to obtain an EIN without a Social Security Number.
When you browse our website, we may also collect limited technical information automatically, such as your IP address, browser type, and pages viewed, through cookies and similar technologies. This helps us keep the site secure and understand how it is used.
2. Why we use your information
We use the information you provide to respond to your enquiry, prepare and process your business-formation request, coordinate your EIN and registered-agent setup, and keep you informed about the progress of your filing. We also use it to answer your questions, provide support, and — where you have agreed — send you relevant updates about our services.
We only contact you by phone or SMS if you have consented to that channel, and you can opt out of those communications at any time by telling us or by following the instructions in the message.
3. How we share information
We do not sell your personal information. We share it only where necessary to deliver the services you have requested — for example, with filing agents and Secretaries of State to submit your formation documents, with registered-agent partners to establish and maintain your agent, and with banking or payment partners where you ask us to help you open an account.
We may also disclose information to service providers who support our own operations (such as hosting and communication tools) under confidentiality obligations, and where we are legally required to do so — for example, in response to a lawful request from a government authority or to protect our rights, users, or the public.
4. Data retention
We keep your personal information only for as long as we need it to provide the Services, to maintain records of the filings we have made on your behalf, and to comply with our legal, accounting, and regulatory obligations. Formation records may be retained for several years after your engagement ends, because government and tax rules often require them to be kept.
When information is no longer needed for these purposes, we delete it or anonymize it. You can also ask us to delete your information earlier, subject to the rights and exceptions described below.
5. Your privacy rights
Depending on where you live, you may have rights over your personal information — including the right to access the information we hold, to correct inaccurate information, to request deletion, to object to or restrict certain processing, and to receive a copy of your data in a portable format. If you are a California resident, this includes rights under the CCPA/CPRA, such as the right to know and the right to delete, without being discriminated against for exercising them. If you are in the EU, UK, or a similar jurisdiction, this includes rights under the GDPR and equivalent laws.
To exercise any of these rights, or to withdraw a consent you previously gave, contact us using the details below. We will verify your identity and respond within the timeframe required by applicable law. Where the law allows, we may retain certain information — for example, records of filings we are legally required to keep — even after a deletion request.
6. How to request deletion
To request access to, correction of, or deletion of your personal information, please contact us through our contact page or by email. Tell us what you would like us to do and include enough detail for us to locate your records. We may ask you to confirm your identity before we act on the request to protect your information from unauthorized access.
7. How we protect your information
We use reasonable administrative, technical, and organizational safeguards to protect your personal information against loss, misuse, and unauthorized access — including encrypted transmission and restricting access to the people and partners who need it to do their work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to keep your data protected and to address any issues promptly.
8. Contact us
If you have any questions about this Privacy Policy or how we handle your information, or if you would like to exercise your privacy rights, please reach us through our contact page. We are happy to help and will respond as promptly as we can.
A note on this page
This content is general information, not attorney-drafted legal advice. It may not reflect the most recent legal developments and is not a substitute for advice from a licensed professional in your jurisdiction.
Questions about this page?
We’re happy to clarify anything about how we work before you get started.